Privacy Policies

Privacy Statement

This page gives important information about:

How Myonex collects and uses the personal information of the people who work for our clients.
Our processing of personal information on behalf of clients.
Where we store and process personal information and our commitment to the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework, and to the rights of EU and UK individual and Swiss individuals.

Collection and use of personal information of the people who work for our clients

Overview of how we use your personal information

We have summarized below how Myonex uses your personal information. We do not collect or use sensitive personal information such as credentials allowing access to an account.

Personal Information you provide or which we collect from public sources (like LinkedIn or on-line publications)	What it is used for and why we collect it
Your personal business details (email, telephone number, address, role in client/prospective client, location).Information created as part of communications between us or during the provision of our services.	Contact you about, or send you information on, Myonex’s services.
	Responding to your enquiries Engaging with you as a representative for the business you work for.
	Providing our services to the business you work for.
	Protecting our legal rights; administration, quality, and training; and system and product development.

What we use your personal information for

Promoting the services of Myonex companies

We may obtain your personal business contact details (such as email, telephone number, address, position) from you, or from publicly available sources (like LinkedIn). If you have attended an event (including an event we may host through a third-party provider), we may also receive these details from the event organizer or third-party provider.

Where we are allowed, we will use your personal information to contact you about, or send you information on, Myonex’s services. This may be because:

you have requested them, or
we feel our services may be of interest to you, given your position in the business you work for.

We always follow applicable direct marketing rules. If you want us to stop promoting our services to you, please let us know. You can also opt-out of receiving our direct marketing emails at any time.

Enquiries

You may make an enquiry about our services (for example, through our contact page). If you do, we use the information you give us to:

provide you with information about our services;
respond to and manage your enquiries and requests; and/or
manage any pre-contract discussions between Myonex and the business you work for.

Using our services

When we provide our services, we will collect and use your personal information. Any personal information you give us, or which we obtain, when providing our services will be used for:

providing our services in accordance with our contract with our client (the business you work for); and
managing our relationship with our client.

Other uses of your personal information

Enforcing legal rights

We will use your personal information for the enforcement or protection of our legal rights.

Administration, quality, and training

We will use your personal information to:

help administer our business (including in accordance with legal or other obligations we must meet);
manage our relationship with you;
maintain quality standard; and
design and deliver internal training.

System and product development

Your personal information is used to support the development and improvement of our systems and products. This can include using your information for:

the purposes of surveys; and
providing your personal information to third parties so they can provide services to us in respect of system and product development or improvement in accordance with our instructions.

Who else gets your personal information?

Myonex does not disclose your personal information for a business purpose except as set out in this Privacy Statement. Your personal information is never otherwise sold or shared to third parties.

To help us provide our solutions and services, the personal information described above is disclosed to third parties who provide services to us, including:

information technology and information services providers;
other third-party service providers; and
professional and other third-party advisers.

These third parties can only use the personal information to provide their services to us or to support our delivery of our services to you. They must follow our instructions and they are not permitted to sell or share your personal information.

Your personal information is not disclosed to anyone else.

In certain circumstances, we may be obliged to disclose your personal information to a public authority in response to a lawful request or to respond to legal process. We will only make such disclosure to extent such request is lawful.

If you do not wish us to disclose your information to a third party or use it for a purpose that is materially different from the purposes for which it was originally collected or subsequently authorised by you, you can inform us by using the mechanisms detailed in “Your rights” below.

How long do we keep your personal information?

We will only keep your personal information for as long as we are legally required, or if longer, for the period the personal information is needed for the purposes we have collected it.

Lawful use of your personal information

We only use your personal information if lawfully we can do so.

European Union, United Kingdom and Switzerland

As our client will be the business you work for, our use of your personal information is in all cases necessary in Myonex’s legitimate interest in conducting and managing our business (for the purposes we have described above) and enforcing our legal rights.

You do have the right to object to this processing and can do so by writing to us at our address or emailing us. If you do object, this may affect our ability to provide our services and solutions to the business you work for.

In some cases, we may ask for your consent to send you information and materials about Myonex’s services. In this case, our lawful use of your personal information for this purpose remains Myonex’s legitimate interest (as described above), but your consent is provided for the purposes of meeting the requirements of direct marketing laws.

Transfers of personal data

Myonex is a group of companies with locations in the United States, Europe, and the United Kingdom. Your personal information will be transferred to these locations, but only for use by Myonex for the purposes described in this privacy statement. In each case, these transfers are subject to adequate safeguards as prescribed by law.

Myonex is committed to the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework, and to the rights of EU and UK individual and Swiss individuals. For further details, see “where we store and process personal data”. If you wish to receive further information on these transfers and the safeguards in place, please contact us at [email protected]

Your rights

Myonex, LLC

You can at any time contact Myonex, LLC in respect of the use of your personal information:

Myonex, LLC, 100 Progress Drive, Horsham, PA 19044, United States

You can also contact us by email: [email protected].

If you are a California resident, you can additionally make a request to exercise your rights by:

calling our toll-free telephone number (866) 984 0144; or
completing the on-line form below.

European Union and United Kingdom – Data Controllers

The data controllers, and the addresses at which they can be contacted, are:

Myonex, LLC 100 Progress Drive, Horsham, PA 19044, United States

Myonex Limited 1 Meer End, Birstall, Leicester, LE4 3EH, United Kingdom

Myonex ApS Onsgårds Tværvej 6, kl 2900, Hellerup, Denmark

Myonex GmbH Salzufer 13/14, Aufgang A, 1. 0G, 10587, Berlin, Germany

Creapharm Clinical
Supplies SAS Avenue de Magudas, ZA Airspace, 33185 le Haillan, France

Creapharm
Industry SAS 29 rue Léon Faucher, 51100, Reims, France

Creapharm
Bioservices SAS Avenue Robert Schuman, 51100, Reims, France

You can also contact us by email: [email protected]

Myonex Limited is the representative of Myonex, LLC and Myonex GmbH in the UK. Myonex GmbH is the representative of Myonex, LLC and Myonex Limited in the European Union.

Our Data Protection Officer

Myonex has designated a Data Protection Officer. The Data Protection Officer can be contacted by emailing: [email protected].

Accessing, deleting, rectifying and moving your personal information

In addition to the right to object to the processing of your personal information, depending on the country or state laws that apply, you may also have the right to:

access your personal information and have disclosed to you what personal information we have collected, used, shared or sold about you, and for what purposes;
require us to delete your personal information;
opt-out of the sale of your personal information;
rectify any personal information we hold that is incorrect; and/or
have your personal information transmitted to another data controller.

Where applicable, if you want to exercise these rights please let us know using the contact mechanisms identified above. We may ask you to provide sufficient information to verify and complete your request. Subject to the rights you have, and to any legal or other requirements, we will complete your request within thirty days.

Lodging a complaint – European Union, United Kingdom and Switzerland

You can at any time complain about our processing of your personal information with the following data protection authorities:

Denmark
The Danish Data Protection Authority (Datatilsynet)

You can obtain contact details at: https://www.datatilsynet.dk/english

France
The French Data Protection Authority (CNIL)
You can obtain contact details at: www.cnil.fr

Germany
You can obtain contact details of your local authority at:
https://www.datenschutzkonferenz-online.de/datenschutzaufsichtsbehoerden.html

United Kingdom
UK’s Information Commissioner’s Office.

You can obtain contact details at: www.ico.org.uk

Switzerland
Where applicable, you can contact the Federal Data Protection and Information Commissioner.

You can obtain contact details at: https://www.edoeb.admin.ch

Our processing of personal information on behalf of clients

The services provided by Myonex to its clients can include the processing of personal information on their behalf. When we do this, we only use the personal information under their instruction and never for our own purposes. We are not the controller of this personal information, and our client always remains responsible for it.

If you have questions about our processing of your personal information on behalf of one of our clients or wish to exercise your rights to access that personal information, please contact that client or review their privacy notice. However, the information in the next section: “Where we store and process information” is also relevant to you.

Where we store and process information

Overview
Personal information collected or processed by Myonex may be stored and processed in the United States, and in any other country where Myonex, its affiliates, or service providers operate facilities. Myonex processes personal information in accordance with this privacy statement and the requirements of applicable law.

Transfers of personal data to other countries
We transfer personal data from the European Economic Area, the United Kingdom, and Switzerland to other countries, some of which may not have been determined by the European Commission to have an adequate level of data protection. For example, their laws may not guarantee you the same rights, or there may not be a privacy supervisory authority there that is capable of addressing your complaints.

We use a variety of legal mechanisms to ensure your data protection in connection with these transfers. This includes using contracts that incorporate standard contractual clauses published by the European Commission under Commission Implementing Decision 2021/914.

Myonex also complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Myonex LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Myonex LLC has also certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy statement and the EU-U.S. DPF Principles, the UK Extension to the EU-US DPF, and/or the Swiss-U.S. DPF Principles, the Principles will always take precedence.

To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit the U.S. Department of Commerce’s Data Privacy Framework website: https://www.dataprivacyframework.gov/s/

Transfers to third parties
Accountability for personal data that Myonex receives in the United States under the DPF Frameworks described above and subsequent transfers to a third party is described in the Principles. In particular, Myonex remains responsible and liable under the Principles if third-parties it engages to process the personal information on its behalf do so in a manner inconsistent with the Principles, unless Myonex can show it is not responsible for the event giving rise to the damage.

Complaints relating to transfers of personal data to other countries
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF, Myonex LLC commits to resolve DPF Principles-related complaints about our collection and use of your personal information. Individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or the Swiss-U.S. DPF should first contact Myonex LLC at [email protected].

In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF or the Swiss-U.S. DPF, Myonex LLC commits to cooperate and comply (respectively) with the advice of the panel established by the European data protection authorities (DPAs) and the UK Information Commissioner’s Office (ICO), and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF.

For details of your data protection authority see: “Lodging a complaint – European Union and United Kingdom” or contact us at [email protected]. Binding arbitration is available to address residual complaints not resolved by other means. You can find further information on the Data Privacy Framework Program website.

Oversight of Myonex’s compliance
The Federal Trade Commission has jurisdiction over Myonex’s compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF).

This statement was published on 3 October 2024. If you wish to see prior versions of this statement, please contact us.